Refund policy
Last Updated: July 20, 2026
Biomaroil is an independently operated online retailer offering women's fashion and apparel through its official website.
This Return & Refund Policy explains the conditions, procedures, and responsibilities for returns, exchanges, order cancellations, and refunds applicable to purchases made through our website.
This policy applies to purchases made through:
Website:
www.biomaroil.com
Return Period
Customers may request a return within 30 calendar days from the date of delivery.
To be eligible for a return, items must be:
- Unused
- In the same condition as received
- With original tags attached where applicable
- In the original packaging where applicable
- Accompanied by valid proof of purchase, such as an order number
Items that do not meet these requirements may not be accepted for return.
How to Request a Return
Customers must contact our customer support team before sending any return package.
Contact Email:
hello@biomaroil.com
Please include:
- Order number
- Email address used for the purchase
- Reason for the return request
After reviewing your request, our customer service team will provide the appropriate return instructions, including the return address and any applicable shipping requirements.
Please do not send items back before receiving return authorization and return instructions from our customer support team.
Return Shipping
Returns are accepted by mail only.
Customers are responsible for return shipping costs for standard returns, including:
- Change of mind
- Incorrect product selection
- Personal preference
Customers are also responsible for ensuring that returned items are securely packaged to help prevent damage during transit.
If an item is defective, damaged, or incorrectly shipped due to our error, Biomaroil will cover reasonable return shipping costs for eligible returns.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as reasonably possible, and no later than 30 calendar days from the date of delivery.
Please provide:
- Order number
- Photos showing the issue
- Photos of the packaging when relevant
After reviewing the information provided, Biomaroil will determine an appropriate resolution based on the circumstances.
Eligible resolutions may include:
- Replacement
- Exchange
- Refund
Non-Returnable Items
The following items are not eligible for return:
- Final sale items that are clearly disclosed as non-returnable before purchase
- Gift cards
- Customized or personalized products
- Hygiene-sensitive items clearly identified as non-returnable on the applicable product page before purchase
- Items that have been worn, washed, used, modified, or damaged by the customer
Any applicable non-returnable conditions will be clearly disclosed on the relevant product page before purchase.
Exchanges
We offer exchanges for eligible items, subject to product availability.
Exchange requests must be submitted within 30 calendar days from the date of delivery.
To request an exchange, please contact:
Please include:
- Order number
- Email address used for the purchase
- Reason for the exchange request
- Requested replacement product, size, or option, if applicable
Returned items must meet the same eligibility requirements as standard returns.
Exchange availability depends on product inventory at the time the exchange request is reviewed.
Customers are responsible for return shipping costs for exchanges requested due to:
- Change of mind
- Incorrect product selection
- Personal preference
If an exchange is required due to our error, Biomaroil will cover reasonable return shipping costs for eligible exchanges.
Order Cancellation
Customers may request order cancellation before the order has been shipped.
To request cancellation, please contact our customer support team as soon as possible:
If the order has already entered processing or has been shipped, cancellation may no longer be possible.
Orders that cannot be cancelled will be handled according to this Return & Refund Policy.
Refund Process
Once a returned item has been received, inspected, and determined to meet the applicable return eligibility requirements, Biomaroil will process the approved refund.
If a refund is approved, it will be issued to the original payment method used for the purchase within 3–7 business days after the returned item has been received, inspected, and approved.
Customers will receive a confirmation email once the refund has been processed.
Depending on the payment provider or financial institution, additional processing time may be required before the refunded amount appears in the customer's account.
Refunds will be issued based on the amount paid for the eligible returned item(s) at the time of purchase.
Original shipping charges are non-refundable for standard returns.
If the return is approved due to our error, including defective, damaged, or incorrectly shipped items, eligible original shipping charges may also be refunded.
Restocking Fee
Biomaroil does not charge restocking fees for eligible returns.
Return Address
Returns and exchanges are accepted by mail only.
Customers must contact our customer support team before sending any return package.
After a return request has been reviewed and approved, customers will receive the appropriate return address and detailed return instructions from our customer support team.
Returns sent without prior authorization or without following the provided return instructions may experience processing delays or may not be eligible for return processing.
Contact Information
Brand:
Biomaroil
Website:
www.biomaroil.com
Email:
hello@biomaroil.com
Phone:
+1 702-298-5576
Business Address:
14206 Campo Vista Dr,
Houston, TX 77083,
United States
Customers may contact us regarding returns, exchanges, refunds, cancellations, or other after-sales support using the contact information above.
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed
We generally respond to customer inquiries within 24–48 business hours.
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